The deadline for completing the mustering process has been extended to October 31, 2026, for all social security and welfare fund pension beneficiaries who were sanctioned a pension before December 31, 2025.
Complaint resolution

Grievance redressal mechanisms in local bodies

Main complaint resolution methods

⚖️ 1. Local Ombudsman

OMBUDSMAN FOR LSGIS

A higher judicial mechanism for filing complaints about corruption, irregularities, abuse of power, and dereliction of duty against people's representatives or officials in local bodies. It is headed by a person with the rank of High Court Judge.

🏛️ 2. Local Tribunal

LSGI COURT

Court system for appealing against decisions, orders, denial of licenses, cancellation of building permits, etc. taken by the Panchayat Administrative Committee or Secretary. Headquarters: Thiruvananthapuram.

💻 3. Chief Minister's Portal

CMO PORTAL

Delays or other difficulties in Panchayat services can be brought to the attention of the Chief Minister directly online. Officials are responsible for resolving complaints submitted through cmo.kerala.gov.in within the stipulated time.

📱 4. K-SMART PORTAL

K-SMART CITIZEN PORTAL

Online single window system of the local government department. Complaints related to local government services can be submitted online and their real-time progress (Track Status) can be tracked without having to go directly to the panchayat office.

🔍 5. Vigilance Department

VACB

Complaints can be made directly to the Vigilance and Anti-Corruption Bureau against possible bribery, large-scale financial irregularities, and misappropriation of government funds in panchayat offices.

Hierarchy of complaints

📌 First stage

Panchayat level

Panchayat Secretary / President / Grievance Redressal Committee

For local disputes and delays in applications, first file a complaint directly with them and seek resolution.

📌 Second stage

District level

Joint Director / Deputy Director (LSGD)

If the solution is not found at the Panchayat level, the complaint can be filed with the Joint Director or Deputy Director who is the District Head.

📌 Third Stage

Legal Level

Ombudsman/Tribunal

These legal bodies can be approached if officials deliberately violate the law, are corrupt, or deny services to which they are entitled.